Part-Time Customer Service Rep

We are seeking a passionate and knowledgeable Part-Time Customer Service Representative to join our clients  team. The ideal candidate will have a genuine interest in audio equipment and technology, combined with excellent communication skills and a commitment to customer satisfaction. This role offers flexible scheduling perfect for students, musicians, or professionals seeking supplemental income.

Key Responsibilities

• Provide exceptional customer service via phone, email, and live chat
• Assist customers with product selection, technical specifications, and compatibility questions
• Process orders, returns, and exchanges accurately and efficiently
• Handle customer inquiries about shipping, warranties, and product availability
• Maintain detailed knowledge of audio equipment including microphones, speakers, mixing boards, and accessories
• Collaborate with technical support team for complex product questions
• Update customer information and order details in CRM system
• Follow up with customers to ensure satisfaction and resolve any outstanding issues

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience preferred
• Strong communication skills, both verbal and written
• Basic knowledge of audio equipment and terminology
• Proficiency with computers, email, and phone systems
• Ability to multitask and work in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Reliable and punctual with flexible availability

How to Apply

Please submit your resume and a brief cover letter explaining your interest in audio equipment and customer service experience.  

Send applications to: Jeannie at Jhalsey@naglergroup.com