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Part-Time Customer Service Rep

JOB SUMMARY

We are seeking a passionate and knowledgeable Part-Time Customer Service Representative to join our clients  team. The ideal candidate will have a genuine interest in audio equipment and technology, combined with excellent communication skills and a commitment to customer satisfaction. This role offers flexible scheduling perfect for students, musicians, or professionals seeking supplemental income.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and live chat
  • Assist customers with product selection, technical specifications, and compatibility questions
  • Process orders, returns, and exchanges accurately and efficiently
  • Handle customer inquiries about shipping, warranties, and product availability
  • Maintain detailed knowledge of audio equipment including microphones, speakers, mixing boards, and accessories
  • Collaborate with technical support team for complex product questions
  • Update customer information and order details in CRM system
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues

Required Qualifications

  • High school diploma or equivalent
  • 1+ years of customer service experience preferred
  • Strong communication skills, both verbal and written
  • Basic knowledge of audio equipment and terminology
  • Proficiency with computers, email, and phone systems
  • Ability to multitask and work in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • Reliable and punctual with flexible availability

How to Apply

Please submit your resume and a brief cover letter explaining your interest in audio equipment and customer service experience.  

Send applications to: Jeannie at Jhalsey@naglergroup.com



TNG123
Applying to:
Part-Time Customer Service Rep
Milford , New Hampshire, 03055
Contract
18/hour
Apply now